Refund policy

WHERE IS MY ORDER?

ALL ORDERS ( EXCEPT PRE-ORDERS ) WILL BE FULFILLED WITHIN 3 BUSINESS DAYS OF BEING PLACED.

ORDERS ARE PACKED AND SHIPPED IN LOS ANGELES, CA. YOU WILL RECEIVE A CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN PROCESSED.

PLEASE ALLOW 3 BUSINESS DAY FOR TRACKING INFORMATION TO GENERATE.

PRE-ORDERS

IF YOU ORDER AN ADDITIONAL PRODUCT WITH YOUR PRE-ORDER ITEM, ALL ITEMS WILL SHIP ON THE GIVEN PRE-ORDER DATE. IF YOU WOULD LIKE THE ADDITIONAL ITEMS TO ARRIVE SOONER, PLEASE PLACE A SEPARATE ORDER.

RETURNS AND EXCHANGES

WE HONOR EXCHANGES AND RETURNS FOR UP TO 15 DAYS AFTER YOU HAVE RECEIVED YOUR ORDER.

IF YOU WISH TO RECEIVE A REFUND, WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS.

PLEASE EMAIL INFO@S-L-A-T-T-S.COM FOR A RETURN/ EXCHANGE ADDRESS AND INCLUDE YOUR ORDER NUMBER AS WELL AS ORIGINAL RECEIPT.

U.S. AND CANADA ORDERS

WE SHIP ALL ORDERS USING USPS. UPON PROCESSING AT OUR FULFILLMENT CENTER, PLEASE ALLOW 3 DAYS FOR YOUR TRACKING NUMBER TO GENERATE.

FOR ALL OTHER INQUIRIES, PLEASE CONTACT US AT INFO@S-L-A-T-T-S.COM

THANK YOU FOR YOUR SUPPORT!